A phone call is really just a communication between two parties over a phone line between them. However, not many people know how to dial a phone number or what kind of things to say to a caller. There are certain rules and tips you must know when you are in a telemarketing call.
Telephone call centres usually have some sort of system they can use in order to connect the caller and the one who want to speak with him or her. The customer service representatives at these centres will do most of the talking for both parties so that the other person will be able to understand the message being passed along. This will make the conversation much more pleasant and enjoyable. After all, everyone would like to talk with someone who understands what he or she is trying to say.
There is some basic telephone etiquette that you must know in order for you to properly deal with your clients. Here are some common ways in which a person can say goodbye, ask for something, and say thank you.
First, when you hear the words “goodbye”, say it in a loud, clear voice. This will allow your caller to hear the sound of your voice. Then, immediately tell him or her that you are glad they came to speak with you. Just give a brief explanation and thank them for their time.
Second, if you are on a telemarketing call, say something like “Thank you for calling me.” Then, make sure you say something about the product or service you have available to them. Most people love to talk about something that they have. This way, they can feel more comfortable and will likely to be willing to purchase your product.
Third, when you are on a telemarketer call, make sure you say something like “Please give me your name and address.” After you give this information, then your caller can give you his or her name, but not everyone wants to do this. If he or she does, say something like, “Well, I don’t want to waste any more of your time, but I will get back to you.”
Fourth, say something like “I will be right back.” When you return, ask for your money. Fifth, when you return from the call, thank your caller and say something like “I hope we can meet again.” Then, leave a message thanking your caller and saying that you will call him or her back. This will show you are serious about meeting with him or her.
Sixth, when you return from the call, thank your caller and tell him or her that you will call him or her back. Then, call him or her back. Make sure you leave a message saying that you will call him or her back.
Seventh, when you are on a sales call, you should say something like “Thanks for calling us.” When you say this, you can give an incentive to your callers like, “If you buy this item, we will throw in a free sample.” or “If you give us our phone number, we will call you back.”
Eighth, when you are on a sales call, you should say something like “I hope you will be back.” Then, make sure you say something like, “When you are ready to buy our product, come to our shop.” and “I’ll see you later.” When you get to the store, tell your caller that you will give him or her your name and that you are glad they called.
Ninth, when you are on a sales call, you should say something like, “Good day!” Then, when you return, tell your caller that you will see him or her later.
With these eight tips, there should be no doubt that you will have a productive telephone call that will get you more business than you ever thought possible. These tips will help you get more clients for your business.