Computer technology is essential to just about every business these days. There’s almost no business that isn’t using PCs or Macs who can manage when one or more computers fails or the network collapses, throwing the office into chaos.
Let’s look at how a mobile computer repair service is vital for SMEs that don’t already have a dedicated computer department at their disposal.
Productivity is Directly Linked to Working Computers
Consider the secretary who cannot type the letters for her boss that he’s dictated to her or the customer service member who isn’t able to log calls because his computer keeps going to a blue screen of death and dying on him in the middle of a call. It doesn’t matter which member of staff it involves, when their computer fails, they’re not able to get any work done at all. They’re then falling way behind. Without a backup computer to swap out or a ready computer department on hand to fix the issue immediately, they’re in big trouble. It also affects the brand image when staff cannot handle inquiries from the public, suppliers, or customers because of a computer issue.
Network Failures & Updates for New Staff
Whether your company has already made the switch to Wi-Fi networks or is still using LAN cabling to each PC, handling a network failure is a problem for companies. When a network goes down, everyone loses access to the main database server, corporate email, and other essential services. The failure could be due to a failed router, a misconfiguration or a damaged cable in the office. Either way, a Mobile Computer Repair Services technician needs to be called to attend the office, check the router and cabling to determine the cause, and fix it quickly.
Setting Up New Users & Removing Users Who Have Left
Having a team who can remote connect to the company server to use administrative access to create a new user with the right access permissions or delete a user who’s left the company’s employment recently is useful. You can always train up someone to perform this function, but when they don’t work in a computer department, then it’s asking a lot of them and things can go badly wrong. Given that fact that properly configured user rights are important for security and to avoid getting hacked, it should be someone who has training in computer networking.
Setting Up New Computers for Staff
Whether a computer got too old and needed to be replaced or it’s an additional member of staff who’s just joined the business, from time to time a new computer is needed. Buying it and getting it delivered is only the first step. It needs to be configured properly to access the existing network with the correct setup so it’s ready for use on the company network every time it’s switched on. This is an ideal task for a mobile team who can complete this task, along with some maintenance ones in a single visit.
When your company doesn’t have either the space or resources for a computer department, it’ll need outside help to manage its technology needs properly. You want to choose experience first and price second to get someone who knows what they’re doing.